Terms and Conditions

Payments are securely processed via Stripe.

• 01
  Free Trial Policy:

  New users are eligible for a 3-month free trial granting full access to premium features. No credit card or payment method is required to begin the trial. Upon expiration of the trial period, access to the platform will be temporarily restricted and you will be redirected to the billing portal. No automatic charges will be applied. To regain access to your data and continue using the service, you must actively select and subscribe to a paid plan.

• 02
  Tier Downgrades & Static Limits:

  Downgrading to a lower subscription tier is restricted if your Account's current configuration (e.g., number of tracked assets or portfolios) exceeds the static limits defined for that lower tier. Such accounts are designated as having a "Premium Configuration." To maintain service continuity, you must subscribe to a plan that accommodates your existing data volume.

• 03
  Price Lock Guarantee:

  TwentyOne guarantees that subscription fees will not increase for active, uninterrupted subscriptions ("Grandfathered Pricing"). However, if a subscription is cancelled, lapsed, or terminated, any subsequent re-activation will be subject to the standard market rates current at that time.

• 04
  Data Retrieval Without Subscription:

  Users without an active subscription may request a data export by contacting support@twentyoneportfolio.com. Requests are typically processed within 24 to 72 hours, though this timeframe is not guaranteed. Note: Due to encryption protocols, Journal Entries are technically impossible for us to retrieve or decrypt. Only standard portfolio metrics can be exported.

• 05 Auto-Renewal: Subscriptions renew automatically until cancelled.
• 06
  Upgrades & Proration:

  When upgrading to a higher subscription tier, the system automatically calculates the unused portion of your current billing cycle and applies it as a credit. You will be charged immediately only for the prorated difference required to align with the new tier's rate for the remainder of the period.

• 07
  Extra Transaction Slots:

  Users may choose to purchase additional transaction capacity to exceed their plan's monthly limits. These are processed as one-time micro-transactions and are not subscriptions.

  Conditions: Extra capacity is strictly bound to the specific calendar month selected during checkout and cannot be rolled over to subsequent or past months. In accordance with international consumer protection laws regarding instant digital goods and services, the right of withdrawal is waived upon successful payment processing. Unused slots within the purchased month are non-transferable and strictly non-refundable.

• 08
  Time-Bound Capacity Expansions:

  The platform may offer temporary, expiring capacity upgrades (such as 24-hour creation limit expansions). These are processed as one-time, non-recurring micro-transactions.

  Conditions: The expanded capacity is strictly bound to the specific timeframe advertised at the point of purchase (e.g., exactly 24 hours from the transaction timestamp). The upgrade will expire automatically at the exact conclusion of that period, regardless of whether the capacity was fully utilized. Any unused quota at the time of expiration is permanently forfeited. These purchases are strictly non-refundable, non-transferable, and cannot be paused, rolled over, or extended under any circumstances.